Common Questions

Most salon owners start seeing actionable insights within the first week of implementation. Our platform begins collecting and analysing data immediately after integration with your existing systems. You'll see basic revenue tracking and customer patterns right away, with more sophisticated insights developing as the system learns your business patterns over the first month.

The speed of results depends on your data volume and how quickly you implement our recommendations. Salons typically see measurable revenue improvements within 30-60 days of using our insights to optimise pricing, scheduling, and service offerings.

Absolutely. We use enterprise-grade security measures including end-to-end encryption, secure data centres, and strict access controls. All data is encrypted both in transit and at rest, and we comply with UK GDPR, Data Protection Act 2018, and other relevant data protection regulations.

Your business data is never shared with third parties, and our team members only have access to data necessary for providing support. We undergo regular security audits and maintain comprehensive data protection policies to ensure your information remains confidential and secure.

Yes, our analytics dashboards are fully responsive and optimised for mobile devices, tablets, and desktop computers. You can monitor your salon's performance, view key metrics, and access reports anywhere, anytime. The mobile interface provides all essential features while maintaining an intuitive, easy-to-navigate design.

We also offer optional mobile app access for premium subscribers, providing push notifications for important alerts and even quicker access to your most important metrics on the go.

We integrate with most popular salon management systems including major POS systems, booking platforms, and payment processors. Our platform supports direct API connections as well as file-based data imports for systems without API access.

Common integrations include Square, Fresha, Phorest, Timely, Vagaro, and many others. If you're using a less common system, our technical team can often create custom integration solutions. Contact us to discuss your specific setup and integration requirements.

Yes, we provide comprehensive training to ensure your team can effectively use our analytics platform. This includes initial setup training, ongoing support sessions, and access to our knowledge base with video tutorials and best practice guides.

Our training covers how to interpret key metrics, identify actionable insights, implement data-driven strategies, and use advanced features. We offer both group training sessions and individual coaching to match your team's learning preferences and schedule.

We provide multi-level support including email support, phone assistance during business hours (Monday-Friday, 9:00-18:00), and access to our online help centre. Premium subscribers receive priority support with faster response times and dedicated account management.

Our support team includes both technical specialists and beauty industry experts who understand the unique challenges of running a salon. We also offer monthly strategy consultations to help you maximise the value of your analytics insights.

We offer a free consultation where we can demonstrate the platform using sample data relevant to your business type. This gives you a clear understanding of how our analytics would work for your specific salon before making any commitment.

For qualified prospects, we also offer a pilot programme where we can set up a limited version of our platform with your actual data for a trial period. This allows you to experience real insights from your business data before deciding on a full implementation.

Our pricing is based on the size of your business and the specific features you need. Basic analytics packages start from €179 per month, with comprehensive solutions ranging up to €499 per month for multi-location businesses with advanced requirements.

All packages include setup, training, and ongoing support. We offer flexible payment terms and can customise packages to match your specific needs and budget. Contact us for a personalised quote based on your salon's requirements.